When will my order ship?
Please allow up to 1 to 2 weeks for your order to ship. We know, we know this can seem like an eternity! However, most of our pieces are handmade to order.
If you need your order to be rushed, or received by a certain date, please Contact Us.
One of a Kind items are Ready to Ship, however for resizing of One of a Kind Rings please allow 1-2 weeks for resizing plus time for shipping.
What is your Return Policy?
We are confident that you will be thrilled with your purchase, but because most of our pieces are handmade to order, WE ONLY ACCEPT EXCHANGES OR RETURNS FOR STORE CREDIT. If you are not happy with an item purchased online, please contact us immediately for instructions on exchanging/returning your item for store credit. You can ship the item back to us in original, unworn condition and in the original packaging within 7 days of receipt for exchange or store credit. One of a Kind rings that have been sized, as well as custom orders are FINAL SALE.
Due to this policy please don't hesitate to email us with questions, sizing concerns, or if you would like us to email you additional photos/video to ensure you decide on the perfect piece for you! We want to make sure you are in love with your Rosedale Jewelry piece and never want to take it off!
What are your shipping rates?
All US orders are shipped insured via USPS and require signature for delivery.
Shipping fees per order are as follows:
Continental US: USPS Priority Mail - FREE!
Overnight Delivery (Only available for Ready to Ship Items): $24.95
Alaska or Hawaii: $18.95
International orders will be shipped via USPS Express (where available), or UPS for certain countries. Once your order is completed shipping time will be 5-10 business days in addition to the time it takes to clear customs. You are responsible for any additional charges that may be incurred during customs clearance.
Do you collect taxes?
We collect sales tax for any orders that ship within the State of California. This sales tax will be added to the cost of your order during checkout. For shipments outside the State of California, no sales tax will be collected.
If an item shipped to you is defective, it can be returned to us within the first 30 days after receipt. We will make any necessary repairs to the item, or a full remake if needed. For loose or lost stones we will replace and repair for the life of your piece, please note If a ring has been worked on or resized by another jeweler after purchase, or if it has unusual wear, we can no longer cover the ring’s repair free of charge. You will be responsible the cost of shipping the item back to us, and we recommend that you insure your shipment for up to the value of the returned item. We will be responsible for the cost of shipping the item once repairs are complete.